Shipping policy

Shipping Policy

At RaidTheCloset, we strive to ensure your orders are delivered promptly and safely. Below you’ll find detailed information on our shipping times, costs, and other relevant policies.

1. Shipping within the UK

  • Processing Time: Orders are processed within 1-3 business days.
  • Shipping Time: After processing, orders are typically delivered within 2-5 business days.
  • Shipping Cost: We offer a flat-rate shipping fee of £2.99 on all UK orders. 

2. International Shipping

We proudly ship to customers around the world. Please note that international delivery times and costs vary by region.

  • Processing Time: International orders are processed within 1-3 business days.
  • Shipping Time: Delivery times vary depending on location, but typically range from 7-14 business days.
  • Shipping Cost:
    • Europe: Flat-rate of £9.99.
    • Rest of the World: Flat-rate of £14.99.

Please note that these delivery times are estimates and actual times may vary depending on local postal services and customs clearance in your country.

3. Customs, Duties, and Taxes

For international orders, customs, duties, and taxes may apply depending on your country’s regulations. These charges are not included in our shipping fees and must be paid by the customer. Please check with your local customs office for more information.

4. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number so you can follow your package’s journey. Please allow 24-48 hours for tracking information to update after dispatch.

5. Delays and Issues

While we aim to ensure timely deliveries, delays may occur due to factors beyond our control (e.g., customs processing, postal delays). If your package hasn’t arrived within the estimated timeframe, please contact us at raidthecloset@gmail.com, and we’ll assist you in locating your order.

6. Missing or Damaged Items

If your package arrives damaged or items are missing, please contact us at raidthecloset@gmail.com within 7 days of receiving the order, and we will work with you to resolve the issue as quickly as possible.

Thank you for shopping at RaidTheCloset! Should you have any further questions about shipping, don’t hesitate to reach out to us at raidthecloset@gmail.com.